Kirsty is an experienced Change Management Consultant specialising in organisational transformation, process design and contact centre/shared services design. She has significant experience in managing large-scale transformation programmes, project management and development of business processes from inception to implementation. She has held senior change/project management roles in industry, particularly in the Financial Services Sector. Key areas of expertise include:

• Change and Project Management Expertise
• End to End Process Design and Implementation (Business and HR)
• Development of Call Centre and Shared Services Operating Models
• Strategic Organisation Audits and Current State Assessments
• HR/OD Expertise including development and implementation of Capability Frameworks e.g. Job Families, Behavioural and Technical Competency models
• Organisation and Job Design including re-structuring and business re-organisation

Liz Cross	Liz Brooks- Allen	Maggie Riley	Mags Porter	Lynn Harrop	Karen Flear	Peter Buglass	Carol Pickering	Catherine Thomson	Kanika Selvan	Dick Bunning
Leoni Antoniazzi	Fliss Bridgewater	Ben Blunt	Kirsty Holt	Theresa Hackett